Common Questions.
Clear Answers.

Standard online orders are typically completed within 2–4 weeks of the order date.

For stores with a preorder deadline, production begins once the ordering window has closed. Most preorder stores are completed approximately 3–4 weeks after the deadline.

If you're unsure which timeline applies to your order, check your confirmation email or the product page where your order was placed.

Most Teamworks orders go through several production stages before they're ready.

Your garments are first sourced from one of our suppliers before moving into decoration, personalization, quality control, and packaging. Because every order is custom made, this process takes longer than traditional online retail.

If your order has exceeded the estimated completion date shown in your confirmation email, please contact our team. While supplier backorders can occasionally delay production, we communicate significant delays whenever possible.

Orders ship as soon as your entire order has been completed.

Standard online orders typically require 2–4 weeks. Stores operating with a preorder deadline begin production after the deadline has passed and are generally completed within 3–4 weeks.

Unless otherwise noted, orders are shipped or made available for pickup once every item in the order is complete.

Most shipped orders include tracking information.

Orders shipped by Canada Post or Purolator include tracking details once they leave our facility. Local deliveries are completed using a local courier and typically arrive the same or next business day, although tracking is not available for those deliveries.

Team Stores make it easy for organizations to sell custom apparel online without collecting orders or payments.

Once your products and artwork have been approved, Teamworks builds your online storefront. Players, parents, staff, and supporters simply shop online while we handle payments, production, and fulfillment.

Team Stores are available for sports teams, schools, businesses, charities, and many other organizations.

The Team Store you're viewing is most likely closed.

Many organizations choose to run their stores during preorder windows that typically last one to three weeks. Once the deadline has passed, ordering is disabled while production begins.

If you're unsure when the store will reopen, please contact your coach, school, or organization directly.

Once the deadline has passed, all orders are collected and moved into production together.

Producing orders in bulk allows us to offer custom apparel efficiently while maintaining consistent quality. During this time, the storefront usually remains visible, but ordering is disabled.

In many cases, yes.

Late orders can usually be accepted for approximately one week after the preorder deadline. Because production has already begun, late orders are typically completed separately and may arrive after the initial bulk order has been fulfilled.

If you've missed your organization's deadline, we recommend contacting us as soon as possible to see if your order can still be accommodated.

Absolutely.

Whether you're managing a sports team, school, business, charity, or community organization, Team Stores are one of the easiest ways to organize apparel sales without paper order forms or collecting money.

Learn more about Team Stores →

Yes.

Many organizations choose to use their Team Store as a fundraising tool. We can build fundraising directly into your store and work with your organization to determine the approach that best fits your goals.

Yes.

Many organizations operate more than one Team Store. For example, a school may have a general spiritwear store along with separate stores for staff, tournaments, or a specific sport.

We can customize hundreds of products across dozens of vendors

Popular options include team apparel, uniforms, hats, bags, promotional products, drinkware, lanyards, stickers, and more.

If you're looking for something specific, just ask. Our team can usually help source the right product for your project.

Minimums depend on the product and decoration method being used.

Some products and decoration methods work best in larger quantities, while others can be completed with low or no minimums. Our team will help recommend the best option based on your order size, budget, and timeline.

Yes, in many cases we can decorate customer-supplied garments.

That said, the best value and most reliable results usually come from pairing our trusted supplier products with our decoration services. Supplied garments may need to be reviewed before production to confirm they are suitable for the requested decoration method.

Absolutely.

Our full-time graphic design team can help prepare your existing artwork, clean up a logo, create production-ready files, or build something new for your team, school, business, or organization.

No.

If you do not already have a logo, our design team can help create one before production begins. We can also help refresh an outdated logo or build a new look around your organization’s existing identity.

Yes, we can often style-match existing uniforms from other suppliers.

Our team can review your current uniform, colours, logos, and decoration details to help create a new product that fits with your existing program.

We offer a wide range of decoration methods depending on the product, artwork, and quantity.

Common options include direct-to-film heat transfers, screen printing, embroidery, sewn appliqué, full sublimation, and more.

If you are looking for a specific decoration style, let us know and our team can help recommend the best option for your project.

Many products include a manufacturer size chart directly on the product page.

If a size chart isn't available, our customer service team can usually provide one. We may also have select products available to try on in our showroom.

When ordering for a growing child, we generally recommend sizing up if you're between sizes.

Yes, many products include a manufacturer size chart.

Size charts can typically be found on the product page below the description. If one isn't available, just reach out and we'll be happy to send it to you.

In many cases, yes.

For team orders, we often have sample garments available to borrow for sizing. If not, blank samples can usually be purchased at a reduced cost and may be credited back toward your team order.

Decorated samples can also be produced, although pricing is based on a single customized item.

Not always.

Every phone, tablet, and computer screen displays colours a little differently, so colours shown online may vary slightly from the final product.

Our team works directly with trusted suppliers and follows approved brand standards to ensure colours are as accurate and consistent as possible.

Product images are intended to provide the best possible representation of the finished garment.

Because every item is custom decorated, small differences in logo size, placement, stitching, or print appearance may occur. Rest assured that every order is produced using professional decoration standards and quality control procedures.

Changes can be made to quantity and customization, but not size.

Garments are custom ordered for you, and so if the product is already on order, the size is final. Depending on the stage of production, additional customization or products may still be added. If you need to make a change, please contact us as soon as possible.

It depends on the type of order.

Orders placed through a Team Store with a preorder deadline can usually be cancelled until the deadline has passed. In-stock products may also be cancelled as in-stock items were pre-made.

Because most of our products are custom ordered and decorated specifically for you, made-to-order items cannot be cancelled once production has started.

Because every order is custom produced specifically for you, we aren't able to accept returns or exchanges for change of mind or sizing.

We encourage customers to review product details and sizing carefully before placing their order. If you have questions before ordering, our team is always happy to help.

If we've made a mistake or your product arrives with a manufacturing defect, we'll work with you to make it right.

We stand behind the quality of our work.

If you believe your item has a manufacturing or decoration defect, please contact our customer service team as soon as possible. Photos of the issue may be requested so our production team can review the concern.

If the defect is confirmed, we'll work with you to determine the appropriate solution.

We'll make it right.

If you received an incorrect item, size, colour, or customization, please contact our customer service team with your order number and a brief description of the issue.

Photos are always helpful and allow our team to resolve the issue as quickly as possible.

We accept all major credit cards, PayPal, and Shop Pay.

Payment options may vary slightly depending on the type of order, but all online Team Store purchases are securely processed through Shopify.

Because every Teamworks order is custom produced, Shop App doesn't always display accurate production updates.

You'll receive an order confirmation when your purchase is placed and another notification when your order is ready for pickup or has shipped. We don't send updates during each stage of production.

Yes.

Many organizations use their Team Store as a fundraising opportunity. We can build fundraising directly into your online store while keeping the buying experience simple for your customers.

If you'd like to learn more, our team would be happy to explain how fundraising works during the planning process.

Absolutely.

In addition to schools and sports organizations, we work with businesses of all sizes. From branded workwear and staff apparel to promotional products and corporate gifts, our team can help build a program that fits your business.

No.

While athletics are a large part of what we do, we also work with schools, charities, local events, community organizations, businesses, and many other groups looking for high-quality custom apparel.

Yes.

We proudly work with elementary schools, high schools, colleges, and universities throughout Ontario. Whether you're looking for staff apparel, spiritwear, athletic uniforms, or an online Team Store, our team can help.

We believe great apparel starts with great relationships.

For more than two decades, Teamworks has specialized in serving teams, schools, businesses, and organizations throughout Ontario. Every customer works with experienced staff who understand custom apparel, decoration, and production from start to finish.

From premium products and trusted decoration methods to dedicated support and fully managed online Team Stores, we focus on making the process simple while delivering apparel people are proud to wear.