Accessible Customer Service Policy
London’s Source for Sports is committed to excellence in providing goods and services
to all customers, including people with disabilities, based on the following principles:
- DIGNITY – service is provided in a way that allows the person with a disability to maintain self-respect and the respect of other people. People with disabilities are not treated as an afterthought or forced to accept lesser service, quality, or convenience.
- INDEPENDENCE – allowing a person with a disability to do things on their own without unnecessary help or interference from others.
- INTEGRATION – service is provided in a way that allows the person with disability to benefit from the same services, in the same place, and in the same or similar way as other customers, unless an alternate measure is necessary to enable the person to access goods or services.
- EQUAL OPPORTUNITY – people with disabilities have an opportunity equal to that given to others to access our goods and services
Our staff is fully trained and here to provide the best customer service we can,
whether it’s showing you products, fitting you in new equipment or apparel, or just
answering questions. While we are prepared to provide these services at our three locations, we have several potential barriers that may affect people with disabilities. We do not have universal washrooms in all our locations. We do not have
wheelchair accessibility to the basement, second and third floors of our main store. We also do not provide communications in Braille or signing.
Providing Goods and Services to People with Disabilities
- Assistive Devices - Our staff is trained and familiar with addressing the use of assistive devices by customers. We will provide helpful measures such as bringing products and goods when areas are not accessible to people with devices. We are always happy to provide ‘carry out’ service to your vehicle.
- Communication - We will, to the best of our ability, communicate with people with disabilities in ways that take into account their disability.
- Service Animals - We welcome service animals required by people with disabilities. Service animals are allowed on the parts of our premises that are open to the public.
- Support Persons – A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises
Training – London’s Source for Sports will provide training to all sales staff,
managers, owners and co-op students working at all our locations. Training
1. An overview of the ‘Accessibility for Ontarians with Disabilities Act, 2005”
and the requirements of the customer service standard.
2. How to interact and communicate with people with various types of
3. How to interact with people with disabilities who use an assistive device
or require the assistance of a service animal or support person.
4. How to help with providing goods or services to people with disabilities.
We welcome all feedback, including complaints. Customers who wish to leave feedback on the way we provide goods and services to people with disabilities can send it in writing to:
London’s Source for Sports
406 Wharncliffe Rd. S.
ATTENTION Colin Hopper
Or email to firstname.lastname@example.org. Customers can expect to hear back within 24 hours.
All of the material presented above is available on our websites:
Accessible format of this document available upon request.
Revised Dec. 2023